Telescopes Canada Store Policies

Shop with Confidence — Telescopes Canada Store Policies

Telescopes Canada believes in making your shopping experience as clear and reliable as the night sky. Our Store Policies are designed to give you complete peace of mind, from transparent pricing and secure checkout to fair returns, warranty support, and fast nationwide shipping.

We’re committed to honesty, integrity, and exceptional service — so you always know what to expect before, during, and after your purchase.

✨ Shop smart, shop secure, and explore the stars with confidence — only at Telescopes Canada.

Returns

  • Return Window - Most unused items within 30 days of delivery or pickup.
  • Condition - Unused, complete, original packaging & documentation.
  • Restocking - 10%for returns not due to defect or our error.
  • Non‑returnable - Gift cards, software, shipping fees, clearance/open‑box/refurb, special orders, solar glasses/kits.
Full Return Policy

Exchanges

  • Exchange Period - Items can be exchanged within 30 days of delivery or pickup.
  • Condition - Products must be unused, undamaged, and include all original packaging, accessories, and manuals.
  • Eligibility - Exchanges are accepted for defective, damaged, or incorrect shipped items
Full Exchange Policy

Refunds

  • Refunds are issued to the original payment method after inspection.
  • Used/damaged/incomplete returns, or returns after 30 days, may receive partial or no refund.
  • Original shipping, duties, and taxes are not refundable once an order has shipped.
Full Refund Policy

Price Match

  • Before purchase - If you find a qualifying lower price, contact us with the competitor link and we’ll review it. 
  • After purchase: Requests must be made within the timeframe stated on our policy page.
  • MAP - We follow manufacturers’ Minimum Advertised Price (MAP) rules.
  • Competitors - Authorized dealer, ships to your market, price in CAD, item in stock & brand‑new
  • Exclusions - No matches for tax, duties, shipping/handling, rebates, coupons, BOGO, auction, marketplace sites.
Full Price Match Policy

Shipping & Delivery

  • Orders placed before 2 PM EST typically ship the same weekday.
  • All shipments are insured against loss or damage in transit.
  • International shipments - duties/taxes are the customer’s responsibility.
  • Risk of loss transfers on delivery (or pickup).
Full Shipping & Delivery Policy

Warranty

  • Manufacturer warranty terms apply; manufacturers generally make the final decision on warranty claims.
  • Some brands may require the customer to cover shipping to/from the repair facility.

Full Warranty Policy