We're Here to Help â Telescopes Canada Customer Service
At Telescopes Canada, our mission goes beyond great products - weâre dedicated to providing exceptional customer support every step of the way. Whether you have questions about choosing the right gear, need help with an order, or require post-purchase assistance, our friendly and knowledgeable team is always ready to help.
We take pride in offering fast responses, expert advice, and dependable service to ensure your astronomy experience is nothing short of stellar.
âš Reach out today - because your journey to the stars deserves the best support on Earth.
How to reach us
We respond quickly during business hours.
Store hours
- MonâFri10:00 AM â 5:00 PM EST
- Saturday Limited tech support10:00 AM â 3:00 PM EST
- SundayClosed
Holiday hours and special closures appear at the top of our website.
Curbside pickup (Back Entrance)
Unit #5, 1 Rosetta Street, Georgetown, ON L7G 3P1
Closest GPS address: 9 Caroline St, Georgetown
Important policies
Common issues
Damaged, lost, or stolen orders
If your delivery has an issue, contact us immediately with order details. Weâll work with the courier to resolve it quickly.
Backorder & availability
Back-ordered items are not yet in stock. Weâll update you as soon as we receive shipments. Use âEmail me when availableâ for notifications.
Pickup timing
Youâll receive an email when your order is ready. Pickup is by appointment only.
Map
Open in your maps app for turn-by-turn directions.