Shop with ease from anywhere—our online store is always open!

While we don’t have a physical showroom just yet, we’re proud to offer a seamless online shopping experience.
For local customers, we also provide convenient curbside pickup at checkout - available at our Georgetown location: Unit #5, 1 Rosetta St. Georgetown, Ontario

We're open and ready to serve you!
Orders are shipping out as usual, and our team is here to help during business hours:
🕒 Monday to Friday: 9 AM – 5 PM and Saturday: 10 AM - 3PM EST
📦 Whether you're shopping online or picking up curbside, we've got you covered. 

Come visit us—we’re open and happy to help!
🕒 Hours of Operation:
• Monday to Friday: 10 AM – 5 PM EST
• Saturday: 10 AM – 3 PM EST

Please note: Holiday hours may vary, and any special closures will be posted on our website to keep you in the loop.

Just head over to our  Create Account page to register - it's quick & easy! 

No worries! If you run into this issue, just email us at support@telescopescanada.ca or use our live chat. We’ll get it sorted for you right away.

A back order is an order for the goods that cannot be filled at the current time due to a lack of available on-site inventory. The item may be available in the manufacturer's available inventory, or the supplier may need to still manufacture more of the product. Back ordered items can be ordered on our website to ensure your place in line and reserve the product in future shipments.

We regularly update our website to make inventory available as soon as we receive shipments from our suppliers. The best way to be notified when an item is in stock again is to sign up using the "Out of Stock!" Email notification section of the out of stock product's page.

We cannot guarantee a specific ship date as product availability is determined by the manufacturers. We will ship back ordered items as soon as we receive them in our warehouse. Orders are shipped on a first ordered first served basis. You can check product expected arrival dates with us by emailing us at support@telescopescanada.ca.  

Due to high demand and limited stock, we can only reserve your item availability for 24 hours.  Please contact us at support@telescopescanada.ca for these requests.  Beyond that, you will need to place an order online at telescopescanada.ca

Some items are very popular and sell out extremely quickly. For this reason, we allow customers to reserve these items by placing a Back Order. When you place an order for a back-ordered item, we charge the full cost of the item(s) just as we process payments for in-stock items. Payment guarantees your place in line, allowing you to receive the item at the earliest possible date.  You can cancel your backordered item any time before it ships for a full refund.

Not generally. In-stock Items ordered along with back ordered items will normally be held until all items can be shipped together. In some cases we may elect to send a partial shipment and follow up later with back-ordered items.  If you would like in-stock items to ship immediately, please contact us at support@telescopescanada.ca or in chat.

You can call us, chat with us or email us at support@telescopescanada.ca to process a cancellation of your order.  Refunds generally take 2-4 business days for credit card issuers to process the refunds.  PayPal is frequently immediate.

We will notify you via email once your order is ready. The email will contain contact instructions and our pickup address.  Curbside pickup is scheduled by appointment only.

As per our policies and agreements with manufacturers, we are not able to discount products below manufacturer-specified pricing. In general we will already have prices set to the minimum price allowed by manufacturers.

We accept Visa, MasterCard, PayPal, and financing via Affirm. For large or institutional orders, contact us for alternate methods.

Yes, we’ll review any valid price match request from authorized Canadian dealers on identical in-stock products.

Please see our price match policy HERE

We’ll email you once your order is ready for pickup (by appointment only in Georgetown, ON).

We provide several shipping options upon checkout based on the contents of the order and the customer location. The best way to determine shipping costs is to add the item to your cart, click Check Out, and enter your shipping address details.  The store will then present you with various shipping options with costs and delivery time estimates.  There is no commitment to purchase when viewing shipping rates.  

Yes, we do however the buyer will be responsible for local taxes, duties, and import fees.

Any item mailed outside of Canada may be subject to the custom duties and taxes levied by the recipient's government.  This is the responsibility of the buyer to be aware of and pay the amount based on your home country's import regulation and product's country of origin.  Telescopes Canada does not charge custom duties and fees at the time of sale.

You’ll receive a tracking link in your shipping confirmation email.

Most in-stock orders placed before 2 PM EST ship the same day.

Delivery times can vary from posted dates. UPS/FedEx will generally provide faster delivery. Canada Post usually experiences serious delays routing through the Mississauga hub and out from the Toronto area during the Christmas-time rush.

Inspect your delivery right away. If damaged, Please contact us at support@telescopescanada.ca within 48 hours for assistance.

Yes, we purchase insurance for all shipments.  Please contact us at support@telescopescanada.ca if you have any concerns about your shipment.

Yes, our return policy can be found HERE

Products must be returned in original packaging, unused and complete. Restocking fees may apply for non-defective returns.

Our return policy can be found HERE

Please contact us at support@telescopescanada.ca within 48 hours to arrange exchange and price difference adjustments. Our exchange policy can be found HERE

Refunds are processed within 3-5 business days after inspection. Bank processing times may vary. Our refund policy can be found HERE

Please contact us at support@telescopescanada.ca with photos or video. We’ll arrange repair, replacement, or refund per warranty guidelines.

Our warranty service varies based on manufacturer, location and product. 

Please note that North American manufacturers will not pay shipping costs for warranty repairs and returns outside of North America.  The customer will need to cover the cost of shipping to the manufacturer in these instances.  In some cases, warranties may not be upheld for customers outside of North America.

Shipping for warranty repairs and returns in Canada and the USA for North American manufacturers will be paid by the manufacturers in most cases.

Our warranty policy can be found HERE

Most warranties are registered with the manufacturer.

You can the link to the manufacturer's site here. For manufacturer's who do not have it in their website, please contact us at support@telescopescanada.ca after purchase

We’ll help find an equivalent alternative and honor warranty support where possible.
Please contact us at support@telescopescanada.ca

Keep optics covered, store in a dry place, and clean only with approved lens tools. Avoid direct sunlight through optics when not in use.

At this time, we do not have a trade-in program. We recommend going to AtroBuySell.com. The site is Canadian and free to use for individuals.

You can find links to products and other references on our Product Guides & Resources.

This payment method lets you finance large purchases in installments.  Just choose Affirm on the payment method screen while checking out.

As part of signing up for Affirm, you will submit an online application to pre-qualify and determine your spending limit and interest rates.  The "Prequalify Now" link can be found when you view your cart and it is located under the Subtotal.  Prequalifying shows you a preview of how much you could spend if you were to purchase using a Affirm payment plan.

The Affirm option will only show if your cart contains an order for a total value that Affirm works with.  If it's a small purchase or a very large one, Affirm may not offer a payment plan for this amount.

For questions related to billing and payment, please contact Affirm directly.  You will have received contact and payment information from them when you made your purchase.

For questions related to Affirm, please contact their customer service HERE.  Please note that Affirm is a separate company from Telescopes Canada and we have no access to customer data or accounts related to Affirm.