FAQs

Shop with ease from anywhere—our online store is always open!

While we don’t have a physical showroom just yet, we’re proud to offer a seamless online shopping experience.
For local customers, we also provide convenient curbside pickup at checkout - available at our Georgetown location: Unit #5, 1 Rosetta St. Georgetown, Ontario

Warehouse pickup is available during regular business hours at Unit #5, 1 Rosetta Street (back of the complex), Georgetown, Ontario L7G 3P1. Monday–Friday: 10 AM–5 PM ET; Saturday: 10 AM–3 PM ET; Sunday: closed. Wait for your ready-for-pickup email before visiting and bring your order confirmation and valid ID. Holiday hours and special closures are posted on our website. Technical support is limited on Saturdays.

Warehouse pickup is available during regular business hours at Unit #5, 1 Rosetta Street (back of the complex), Georgetown, Ontario L7G 3P1. Monday–Friday: 10 AM–5 PM ET; Saturday: 10 AM–3 PM ET; Sunday: closed. Wait for your ready-for-pickup email before visiting and bring your order confirmation and valid ID. Holiday hours and special closures are posted on our website. Technical support is limited on Saturdays.

Just head over to our  Create Account page to register - it's quick & easy! 

No worries! If you run into this issue, just email us at support@telescopescanada.ca or use our live chat. We’ll get it sorted for you right away.

A back order is an order for the goods that cannot be filled at the current time due to a lack of available on-site inventory. The item may be available in the manufacturer's available inventory, or the supplier may need to still manufacture more of the product. Back ordered items can be ordered on our website to ensure your place in line and reserve the product in future shipments.

We regularly update our website to make inventory available as soon as we receive shipments from our suppliers. The best way to be notified when an item is in stock again is to sign up using the "Out of Stock!" Email notification section of the out of stock product's page.

We cannot guarantee a specific ship date as product availability is determined by the manufacturers. We will ship back ordered items as soon as we receive them in our warehouse. Orders are shipped on a first ordered first served basis. You can check product expected arrival dates with us by emailing us at support@telescopescanada.ca.  

Due to high demand and limited stock, we can only reserve your item availability for 24 hours.  Please contact us at support@telescopescanada.ca for these requests.  Beyond that, you will need to place an order online at telescopescanada.ca

Some items are very popular and sell out extremely quickly. For this reason, we allow customers to reserve these items by placing a Back Order. When you place an order for a back-ordered item, we charge the full cost of the item(s) just as we process payments for in-stock items. Payment guarantees your place in line, allowing you to receive the item at the earliest possible date.  You can cancel your backordered item any time before it ships for a full refund.

Not generally. In-stock Items ordered along with back ordered items will normally be held until all items can be shipped together. In some cases we may elect to send a partial shipment and follow up later with back-ordered items.  If you would like in-stock items to ship immediately, please contact us at support@telescopescanada.ca or in chat.

Contact us by phone, chat, or email to request cancellation before dispatch. Approved cancellations receive a full refund; refund processing takes 5–7 business days, with additional posting time depending on your payment provider.

We will email you when your order is ready.

Warehouse pickup is available during regular business hours at Unit #5, 1 Rosetta Street (back of the complex), Georgetown, Ontario L7G 3P1. Monday–Friday: 10 AM–5 PM ET; Saturday: 10 AM–3 PM ET; Sunday: closed. Wait for your ready-for-pickup email before visiting and bring your order confirmation and valid ID. Holiday hours and special closures are posted on our website. Technical support is limited on Saturdays.

As per our policies and agreements with manufacturers, we are not able to discount products below manufacturer-specified pricing. In general we will already have prices set to the minimum price allowed by manufacturers.

We accept Visa, MasterCard, PayPal, and financing via Affirm. For large or institutional orders, contact us for alternate methods.

Yes, we’ll review any valid price match request from authorized Canadian dealers on identical in-stock products.

Eligible post-purchase price adjustments may be requested within 30 days of purchase, subject to all eligibility criteria and exclusions. Approved post-purchase price adjustments may be issued as a refund to the original payment method or as store credit, depending on the circumstances.

Please see our price match policy HERE

We will email you when your order is ready.

Warehouse pickup is available during regular business hours at Unit #5, 1 Rosetta Street (back of the complex), Georgetown, Ontario L7G 3P1. Monday–Friday: 10 AM–5 PM ET; Saturday: 10 AM–3 PM ET; Sunday: closed. Wait for your ready-for-pickup email before visiting and bring your order confirmation and valid ID. Holiday hours and special closures are posted on our website. Technical support is limited on Saturdays.

We provide several shipping options upon checkout based on the contents of the order and the customer location. The best way to determine shipping costs is to add the item to your cart, click Check Out, and enter your shipping address details.  The store will then present you with various shipping options with costs and delivery time estimates.  There is no commitment to purchase when viewing shipping rates.  

For international shipments, applicable duties, tariffs, import taxes, customs fees, and brokerage charges are calculated and collected at checkout through Zonos. Zonos guarantees the quoted import-charge amount. If a carrier or customs authority requests an additional import payment, contact us promptly before paying so we can help resolve it through Zonos.

For international shipments, applicable duties, tariffs, import taxes, customs fees, and brokerage charges are calculated and collected at checkout through Zonos. Zonos guarantees the quoted import-charge amount. If a carrier or customs authority requests an additional import payment, contact us promptly before paying so we can help resolve it through Zonos.

Your shipping-confirmation email includes tracking when the selected service supports it. Low-cost Canada Post small-item services may be untracked.

Most in-stock orders received before 1 PM ET on a regular business day ship that day, but same-day dispatch is not guaranteed. Transit estimates depend on service and region. See our Shipping & Delivery Policy.

Inspect your shipment promptly and report shipping damage to support@telescopescanada.ca within 7 days of delivery. Include the order number and clear photos of the product, packaging, and shipping label, and retain all packaging for inspection. Manufacturing defects and warranty issues are assessed separately under the applicable return or manufacturer warranty terms. Transit-loss/damage reimbursement is subject to applicable carrier or insurance coverage, claim approval, and any non-excludable legal rights.

The first $100 CAD of shipment value is covered. Additional shipping insurance is optional and may be added at checkout. Telescopes Canada does not automatically insure the full value of every shipment. Coverage and claim payment are subject to the applicable carrier or insurance terms, exclusions, and claim approval.

To the fullest extent permitted by applicable law, risk of loss or damage in transit passes to the customer when the shipment is handed to the courier. Telescopes Canada does not assume transit risk after courier pickup. We will assist with carrier or insurance claims, but assistance is not a guarantee of reimbursement or replacement. This allocation does not exclude liability for Telescopes Canada’s own acts or omissions, or rights and obligations that cannot be excluded under applicable law.

See our Shipping & Delivery Policy.

Yes, our return policy can be found HERE

Eligible products must be unused, complete, and in original packaging.

A standard 10% restocking fee applies to returns not caused by a verified manufacturing defect or Telescopes Canada error. Telescopes Canada may, at its sole discretion, waive this fee if inspection confirms that the item is in brand-new condition. A waiver is not automatic. Additional deductions may apply for missing parts, damaged packaging, customer-caused damage, or other loss of condition, subject to inspection and applicable law.

See our Return Policy.

Contact Telescopes Canada within 30 days of delivery or pickup to request a return or exchange. The period starts on the carrier-confirmed delivery date or the pickup date. Obtain authorization before sending an item, and follow the return deadline and instructions provided in that authorization. Shipping damage must be reported within 7 days of delivery.

Eligible unused items may be exchanged, including a change of preference, subject to final-sale exclusions. See our Exchange Policy.

After an authorized return has been received and inspected, approved refunds are processed within 5–7 business days. Your bank, card issuer, or payment provider may require additional time to post the funds.

See our Refund Policy.

Please contact us at support@telescopescanada.ca with photos or video. We’ll arrange repair, replacement, or refund per warranty guidelines.

Coverage and duration vary by manufacturer, product, and destination. Open-box items are eligible for the full applicable manufacturer warranty.

Warranty shipping arrangements and costs vary by manufacturer, product, destination, and claim. Shipping to and from a repair facility is not automatically covered by Telescopes Canada or the manufacturer. Customers may be responsible for shipping in either or both directions, plus applicable duties and taxes. Contact us for the applicable manufacturer’s requirements before shipping any product; do not assume that shipping will be reimbursed.

See our Warranty Policy.

Most warranties are registered with the manufacturer.

You can the link to the manufacturer's site here. For manufacturer's who do not have it in their website, please contact us at support@telescopescanada.ca after purchase

We’ll help find an equivalent alternative and honor warranty support where possible.
Please contact us at support@telescopescanada.ca

Keep optics covered, store in a dry place, and clean only with approved lens tools. Avoid direct sunlight through optics when not in use.

At this time, we do not have a trade-in program. We recommend going to AtroBuySell.com. The site is Canadian and free to use for individuals.

You can find links to products and other references on our Product Guides & Resources.

This payment method lets you finance large purchases in installments.  Just choose Affirm on the payment method screen while checking out.

As part of signing up for Affirm, you will submit an online application to pre-qualify and determine your spending limit and interest rates.  The "Prequalify Now" link can be found when you view your cart and it is located under the Subtotal.  Prequalifying shows you a preview of how much you could spend if you were to purchase using a Affirm payment plan.

The Affirm option will only show if your cart contains an order for a total value that Affirm works with.  If it's a small purchase or a very large one, Affirm may not offer a payment plan for this amount.

For questions related to billing and payment, please contact Affirm directly.  You will have received contact and payment information from them when you made your purchase.

For questions related to Affirm, please contact their customer service HERE.  Please note that Affirm is a separate company from Telescopes Canada and we have no access to customer data or accounts related to Affirm.