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STORE INFORMATION

Do you have a store?
We currently do not have a showroom at this time and have an online presence.  We do have a curb-side pickup option upon checkout.

Are you open?
We're open for business and shipping as usual.
 
Please Note: Delivery times can vary from posted dates. UPS/FedEx will provide faster delivery. CanadaPost experiences serious delays routing through the Mississauga hub and out from the Toronto area during the Christmas-time rush.

What are your store hours?
We are open Tuesdays to Fridays from 10AM to 6PM EST and Saturdays from 10AM to 4PM EST.  Holidays may affect our business hours.

 

USER ACCOUNT

How do I create an account with your store?
You can use this page to create an account - https://telescopescanada.ca/account/register. 
  
There is no field to enter my province in the shipping address when I order a product, what do I do?
If you encounter this issue, please send an email to support@telescopescanada.ca and we will be happy to help correct this for you.

 

 

PURCHASES

What does it mean when the item is "On Back Order"?
A back order is an order for the goods that cannot be filled at the current time due to a lack of available on-site inventory. The item may be available in the manufacturer's available inventory, or the supplier may need to still manufacture more of the product. Back ordered items can be ordered on our website to ensure your place in line.
 
The item I want to buy is "On Back Order", when can you get it in stock?
We regularly update our website to make inventory available as soon as we receive shipments from our suppliers. The best way to be notified when an item is in stock again is to sign up using the "Out of Stock!" notification section of the out of stock product's page.
 
Why is my credit card, debit card or PayPal account charged when the item is back ordered?
Back Order items are very popular and sell out extremely quickly. For this reason, we allow customers to reserve these items by placing a Back OrderWhen you place an order for a back ordered item, we process the full cost of the item(s) just as we process payments for in-stock items. Payment guarantees your place in line, allowing you to receive the item at the earliest possible date.  You can cancel your order any time before it ships for a full refund.
 
When can I get my purchase that is currently Back Ordered?
We cannot guarantee a specific ship date as product availability is determined by the manufacturers. We will ship back ordered items as soon as we receive them in our warehouse. Orders are shipped on a first ordered first served basis. You can check product expected arrival dates with us by emailing us at support@telescopescanada.ca.  
 
2020 and 2021 have seen massive impacts to the supply chains and transportation logistics around the world that have made it difficult and unpredictable for manufacturers, suppliers and retailers to have a good supply of stock and to predict when stock will be available.
  
If I order multiple items, will the in-stock items ship immediately?
No. In-stock Items ordered along with back ordered items will generally be held until all items can be shipped together. If you would like in-stock items to ship immediately, please contact us at support@telescopescanada.ca
 
Can I reserve an item?
Due to high demand and limited stock, we can only reserve your item availability for 24 hours.  Beyond that, you will need to place an order online at telescopescanada.ca
 
How can I cancel my order?
You can call us or email us at support@telescopescanada.ca to process a cancellation of your order.  Refunds generally take 2-4 business days for credit card issuers to process.
 
Do you accepting returns?
Yes, our return policy can be found here -  https://telescopescanada.ca/22467706960/policies/10766221392.html
 
When will my store pickup order be ready?
We will notify you via email once your order is ready. The email will contain contact instructions and our pickup address.  Curbside pickup is scheduled by appointment only.
 
Can you give me a discount?
As per our policies and agreements with manufacturers, we are not able to discount products below manufacturer-specified pricing. In general we will already have prices set to the minimum price allowed by manufacturers.
 
 

SHIPPING AND OTHER CHARGES

How much does it cost to ship to my home address?
We provide several shipping options upon checkout based on the contents of the order and the customer location. The best way to determine shipping costs is to to add the item to your cart, click Check Out, and enter your shipping address details.  The store will then present you with various shipping options with costs and delivery time estimates.  There is no commitment to purchase when viewing shipping rates..  
 
Do I have to pay for customs/duties?
Any item mailed outside of Canada may be subject to the custom duties and taxes levied by the recipient's government.  This is the responsibility of the buyer to be aware of and pay the amount based on your home country's import regulation and product's country of origin.  Telescopes Canada does not charge custom duties and fees at the time of sale.

 

PAYBRIGHT

What is PayBright?
This payment method lets you finance large purchases in installments.  Just choose PayBright on the payment method screen while checking out.
 
Am I eligible for PayBright purchases?

As part of signing up for PayBright, you will submit an online application to pre-qualify and determine your spending limit and interest rates.  The "Prequalify Now" link can be found when you view your cart and it is located under the Subtotal.  Prequalifying shows you a preview of how much you could spend if you were to purchase using a PayBright payment plan.

Why don't I see PayBright as a payment option at checkout? 
The PayBright option will only show if you have a subtotal of $1000 or more in your Cart.  Here are some restrictions regarding PayBright financing - https://help.paybright.com/hc/en-us/articles/360051029934-Why-don-t-I-see-PayBright-as-a-payment-option-at-checkout-
  
Why haven't you shipped my products yet?
If your order is not on back order and you have checked out via PayBright, your items are will be shipped out 1-2 business days after purchasing as PayBright purchases take additional time to process.  Please check back with us again in 48 hours if you haven't received a shipment notification email by this time.
 
When is my PayBright payment due?
For questions related to billing and payment, please check out this link - https://help.paybright.com/hc/en-us/categories/360002474293-Payments-Billing

I need to contact PayBright customer support.
  • For questions related to PayBright, please use this link to contact their customer service centre - https://help.paybright.com/hc/en-us/categories/360002462274-Contact-PayBright
  • You can also find their Help page here - https://help.paybright.com/hc/en-us for FAQs

     

    TECHNICAL RESOURCES

    Where can I find resources on product and other materials?
    You can find links to products and other references on this page - https://telescopescanada.ca/pages/help-items