Telescopes Canada Refund Policy
This Refund Policy outlines the terms, conditions, and procedures for obtaining refunds on purchases made through Telescopes Canada. We aim to ensure a fair, transparent, and efficient process for customers requesting refunds due to product returns, order cancellations, or discrepancies.
1. Overview
Telescopes Canada strives to deliver the best products and service to our customers. If you are not completely satisfied with your purchase, you may be eligible for a refund under certain conditions as outlined in this policy.
2. Eligibility for Refunds
Contact Telescopes Canada within 30 days of delivery or pickup to request a return or exchange. The period starts on the carrier-confirmed delivery date or the pickup date. Obtain authorization before sending an item, and follow the return deadline and instructions provided in that authorization. Shipping damage must be reported within 7 days of delivery.
Refund eligibility may arise from an authorized eligible return, a cancellation before dispatch, or a verified defect/error. Transit claims follow the Shipping & Delivery Policy.
3. Refund Conditions
Ordinary discretionary returns must be unused, complete, undamaged, in original packaging, and authorized by Telescopes Canada. Verified manufacturing defects, TC errors, and transit claims are assessed under their specific policy provisions. Final-sale exclusions apply subject to manufacturer warranties and applicable law.
4. Refund Processing Time
After an authorized return has been received and inspected, approved refunds are processed within 5–7 business days. Your bank, card issuer, or payment provider may require additional time to post the funds.
5. Non-Refundable Items
The following are final sale and are not eligible for discretionary returns, refunds, or exchanges:
- Gift cards and downloadable software/digital products.
- Clearance, discontinued, open-box, and refurbished products.
- Special-order, custom-built, and custom-assembled products.
- Solar filters, solar glasses, solar viewing kits, and solar telescope kits.
Regular-priced products and ordinary promotional-sale products remain eligible under the other terms of this policy. Final-sale status does not remove applicable manufacturer warranty coverage or rights that cannot be excluded by law. Open-box items are eligible for the full applicable manufacturer warranty.
Original shipping charges after dispatch and import charges are subject to the exclusions in the Return Policy.
6. Restocking Fee
A standard 10% restocking fee applies to returns not caused by a verified manufacturing defect or Telescopes Canada error. Telescopes Canada may, at its sole discretion, waive this fee if inspection confirms that the item is in brand-new condition. A waiver is not automatic. Additional deductions may apply for missing parts, damaged packaging, customer-caused damage, or other loss of condition, subject to inspection and applicable law.
7. Refunds for Damaged or Defective Products
Inspect your shipment promptly and report shipping damage to support@telescopescanada.ca within 7 days of delivery. Include the order number and clear photos of the product, packaging, and shipping label, and retain all packaging for inspection. Manufacturing defects and warranty issues are assessed separately under the applicable return or manufacturer warranty terms. Transit-loss/damage reimbursement is subject to applicable carrier or insurance coverage, claim approval, and any non-excludable legal rights.
For verified manufacturing defects or Telescopes Canada errors, we will assess the applicable repair, replacement, or refund remedy. Final-sale exclusions remain subject to manufacturer warranties and non-excludable legal rights.
8. Cancellations and Refunds
Orders cancelled before shipment are eligible for a full refund. If an order has already shipped, the customer must return the product before the refund is processed. Shipping costs are non-refundable once the order is dispatched.
9. How to Initiate a Refund Claim
Follow these steps to request a refund:
- Email support@telescopescanada.ca with the subject line 'Refund Request – [Order Number]'.
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Include the following details:
- Full name and contact information.
- Order number and purchase date.
- Reason for the refund request.
- Photos or videos if the product is damaged or defective
- Await confirmation and authorization from our support team. Unauthorized returns will not be accepted.
- Once authorized, return the item to the address provided using a trackable shipping method.
- When your item is received and inspected, we will notify you regarding refund approval.
10. Refund Method
Ordinary approved return/cancellation refunds are issued to the original payment method. If that method is unavailable, we may issue a digital gift card or store credit. Refunds cannot be sent to a different account or card. Approved post-purchase price adjustments may be issued as a refund to the original payment method or as store credit, depending on the circumstances.
11. Partial Refunds
Partial refunds may apply in the following cases:
- Returned items not in their original condition or missing parts.
- Items returned after the 30-day window but accepted under special circumstances.
- Refunds adjusted for shipping, restocking, or service fees.
12. Refunds for Price Adjustments
You may request an eligible price adjustment within 30 days of purchase for a price drop on our website or at an authorized Canadian dealer. Approved post-purchase price adjustments may be issued as a refund to the original payment method or as store credit, depending on the circumstances. Eligibility, landed-cost comparison, MAP requirements, and exclusions follow our Price Match Policy.
13. Contact Information
For all refund-related inquiries, please contact:
Telescopes Canada
Email: support@telescopescanada.ca
Phone: (289) 428-1334
Address: Unit #5, 1 Rosetta Street (back of complex), Georgetown, Ontario L7G 3P1
Website: https://telescopescanada.ca
14. Policy Updates
Telescopes Canada reserves the right to revise this Refund Policy at any time without prior notice. The most recent version, available on our website, supersedes all previous versions.
Version: 02-November-2026
Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law. Manufacturer warranty periods are separate from our 30-day return and exchange window.