Store Policies

Telescopes Canada Shipping & Delivery Policy

This Shipping and Delivery Policy outlines how Telescopes Canada processes, ships, and delivers customer orders. It also includes procedures for handling lost, delayed, or damaged shipments and initiating refund claims when applicable.

1. Overview

At Telescopes Canada, we take great care to ensure that your order reaches you quickly, safely, and in perfect condition. We partner with trusted carriers to provide reliable shipping throughout Canada and internationally. This policy explains our shipping methods, timeframes, delivery expectations, and how to request assistance if issues arise.

2. Order Processing Time

•         Orders are processed within 1–3 business days (excluding weekends and holidays).

•         Orders placed before 2:00 PM EST may be processed on the same business day.

•         Customers receive a confirmation email once an order is shipped, including tracking information.

•         During high-volume seasons, processing may take an extra 1–2 days.

3. Shipping Methods and Carriers

We use trusted carriers including Canada Post, UPS, Purolator, DHL, and FedEx. Shipping options include:

  • Standard Shipping (3–9 business days)
  • Expedited Shipping (2–5 business days)
  • Express Shipping (1–3 business days, where available)
  • In-Store Pickup (by appointment at our Georgetown, Ontario location)

4. Shipping Rates

•         Shipping rates are calculated at checkout based on weight, size, and destination.

•         Free shipping is available on select orders above a certain value.

•         Remote areas may incur additional charges.

•         Oversized items may require freight shipping; our team will contact you prior to dispatch.

5. Tracking and Delivery Confirmation

You will receive an email confirmation with tracking information once your order ships. Tracking updates are available directly on the carrier’s website. If you do not receive tracking information within 3 business days, please contact support.

6. Customs, Duties, and Taxes (International Orders)

International customers are responsible for customs, duties, and taxes charged by their destination country. Telescopes Canada cannot control or estimate these fees. Refusal to pay may result in return or disposal of the shipment, and such costs are non-refundable.

7. Damaged or Lost Shipments

For Damaged Shipments:

1. Inspect your package upon delivery.
2. Take clear photos of the box, packaging, and damaged product.
3. Email support@telescopescanada.ca within 7 days with your order number and photos.
4. Retain original packaging for carrier inspection.

For Lost Shipments:

1. If tracking shows ‘delivered’ but you did not receive the item, contact the carrier.
2. If unresolved after 2 business days, contact our support team.
3. We will open an investigation with the carrier; resolution may take 7–10 business days.

9. Incorrect Shipping Information

Customers are responsible for accurate shipping details. Orders returned due to incorrect addresses or refusal will incur reshipping costs and are not eligible for shipping refunds.

10. In-Store Pickup (Local Orders)

Pickup is available by appointment at:
Telescopes Canada
Unit #5, 1 Rosetta Street (back of complex)
Georgetown, Ontario L7G 3P1

Orders are typically ready within 24–48 hours. Bring your confirmation email and valid ID when collecting your order.

11. Shipping Delays

Delivery times may be affected by weather, customs, or carrier issues. While Telescopes Canada is not responsible for delays caused by external factors, we will assist with tracking and resolution.

12. Undeliverable or Refused Packages

If a shipment is returned due to refusal or incorrect address:

•         Shipping fees will not be refunded.

•         Re-delivery fees may apply.

•         Orders unclaimed within 30 days may be cancelled and refunded minus original shipping charges.

13. How to Initiate a Refund Claim (Shipping-Related)

Customers may request a refund if an item is lost, damaged, or significantly delayed during shipment. To initiate a claim:

1. Email support@telescopescanada.ca with subject line 'Shipping Refund Claim – [Order Number]'.
2. Include your full name, order number, and purchase date.
3. Attach photos (if damaged) or tracking details (if lost).
4. Provide a brief description of the issue.
5. We will verify with the carrier and, if eligible, issue a refund or replacement within 5–7 business days.

14. Contact Information

Telescopes Canada
Email: support@telescopescanada.ca
Phone: (289) 428-1334
Address: Unit #5, 1 Rosetta Street, Georgetown, ON L7G 3P1
Website: https://telescopescanada.ca

15. Policy Updates

Telescopes Canada reserves the right to amend this policy at any time. The latest version is always available on our website and takes effect immediately upon publication.

 

 

Version: 20-October-2025