Store Policies

Telescopes Canada Shipping & Delivery Policy

This Shipping and Delivery Policy outlines how Telescopes Canada processes, ships, and delivers customer orders. It also includes procedures for handling lost, delayed, or damaged shipments and initiating refund claims when applicable.

1. Overview

At Telescopes Canada, we take great care to ensure that your order reaches you quickly, safely, and in perfect condition. We partner with trusted carriers to provide reliable shipping throughout Canada and internationally. This policy explains our shipping methods, timeframes, delivery expectations, and how to request assistance if issues arise.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days (excluding weekends and holidays). Most complete, in-stock orders placed before the cutoff below ship the same business day.
  • Most complete, in-stock orders placed before 1:00 PM Eastern Time on business days ship the same day. Orders placed after the cutoff, or orders containing backordered items, may require additional processing time. Same-day dispatch and delivery times are not guaranteed.
  • Customers receive a confirmation email once an order is shipped, including tracking information, with the exception of Canada Post low cost shipping for small items.
  • Β During extremely high-volume events, processing may take an extra 1–2 days.

3. Shipping Methods and Carriers

We use trusted carriers including Canada Post, UPS, and FedEx. Shipping options include, with delivery times depending on distance and service level selected:

  • Standard Shipping (1–9 business days)
  • Expedited Shipping (1–5 business days)
  • Express Shipping (1–3 business days, where available)
  • Warehouse Pickup (during regular business hours after ready-for-pickup confirmation)

In extreme cases where shipping rates for equivalent services are unreasonably expensive using the customer-chosen carrier, Telescopes Canada reserves the right to choose a different carrier that will provide the same service for a better rate.

4. Shipping Rates

Rates are calculated at checkout using package size, weight, service, and destination. Canadian orders qualify for free standard shipping when the eligible-product cart subtotal is $500 CAD or more before taxes and fees. Excluded products do not count toward that subtotal. Oversized/heavy products and remote-location surcharges follow the Free Shipping Policy.

5. Tracking and Delivery Confirmation

We email shipping confirmation when your order ships, with tracking where the selected service includes it. Low-cost Canada Post small-item services may be untracked. If expected shipping confirmation has not arrived within 3 business days, contact support.

6. Customs, Duties, and Taxes (International Orders)

For international shipments, applicable duties, tariffs, import taxes, customs fees, and brokerage charges are calculated and collected at checkout through Zonos. Zonos guarantees the quoted import-charge amount. If a carrier or customs authority requests an additional import payment, contact us promptly before paying so we can help resolve it through Zonos.

7. Damaged or Lost Shipments

Inspect your shipment promptly and report shipping damage to support@telescopescanada.ca within 7 days of delivery. Include the order number and clear photos of the product, packaging, and shipping label, and retain all packaging for inspection. Manufacturing defects and warranty issues are assessed separately under the applicable return or manufacturer warranty terms. Transit-loss/damage reimbursement is subject to applicable carrier or insurance coverage, claim approval, and any non-excludable legal rights.

The first $100 CAD of shipment value is covered. Additional shipping insurance is optional and may be added at checkout. Telescopes Canada does not automatically insure the full value of every shipment. Coverage and claim payment are subject to the applicable carrier or insurance terms, exclusions, and claim approval.

To the fullest extent permitted by applicable law, risk of loss or damage in transit passes to the customer when the shipment is handed to the courier. Telescopes Canada does not assume transit risk after courier pickup. We will assist with carrier or insurance claims, but assistance is not a guarantee of reimbursement or replacement. This allocation does not exclude liability for Telescopes Canada’s own acts or omissions, or rights and obligations that cannot be excluded under applicable law.

For a missing shipment, contact the carrier promptly. If unresolved after 2 business days, contact us with your order and tracking details. Carrier investigations may take 7–10 business days or longer.

9. Incorrect Shipping Information

Customers are responsible for accurate shipping details. Orders returned due to incorrect addresses or refusal will incur reshipping costs and are not eligible for shipping refunds.

10. In-Store Pickup (Local Orders)

Warehouse pickup is available during regular business hours at Unit #5, 1 Rosetta Street (back of the complex), Georgetown, Ontario L7G 3P1. Monday–Friday: 10 AM–5 PM ET; Saturday: 10 AM–3 PM ET; Sunday: closed. Wait for your ready-for-pickup email before visiting and bring your order confirmation and valid ID. Holiday hours and special closures are posted on our website. Technical support is limited on Saturdays.

11. Shipping Delays

Delivery times may be affected by weather, customs, or carrier issues. While Telescopes Canada is not responsible for delays caused by external factors, we will assist with tracking and resolution.

12. Undeliverable or Refused Packages

If a shipment is returned due to refusal or incorrect address:

  • Shipping fees will not be refunded.
  • Re-delivery fees may apply.
  • Orders unclaimed within 30 days may be cancelled and refunded minus original shipping charges.

13. Signature Delivery

Orders valued at $1,000 CAD or higher automatically ship with Signature Required, including free-shipping orders. For orders below $1,000 CAD, customers may add Signature Required at checkout for $5 CAD. Carrier-imposed signature requirements cannot be removed. If you request removal of a store-selected signature requirement and the carrier permits removal, you accept responsibility, to the extent permitted by applicable law, for packages the carrier records as delivered. Any available insurance remains subject to its terms and exclusions. Contact us to arrange a pickup location or another delivery option if you cannot sign.

14. How to Initiate a Refund Claim (Shipping-Related)

Contact support@telescopescanada.ca with your order number, tracking details, description of the issue, and photos where applicable. We will assist with the carrier/insurer investigation. Refunds or replacements for transit loss/damage depend on coverage, claim approval, and applicable law; they are not automatic. Where a refund is approved after claim resolution, processing takes 5–7 business days. Delayed delivery alone does not guarantee a shipping-fee refund; carrier service guarantees and non-excludable legal rights apply.

15. Free Shipping Policy

For the full free shipping policy, please click this link

16. Contact Information

Telescopes Canada
Email: support@telescopescanada.ca
Phone: (289) 428-1334
Address: Unit #5, 1 Rosetta Street, Georgetown, ON L7G 3P1
Website: https://telescopescanada.ca

17. Policy Updates

Telescopes Canada reserves the right to amend this policy at any time. The latest version is always available on our website and takes effect immediately upon publication.

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Version: 02-November-2026

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law. Manufacturer warranty periods are separate from our 30-day return and exchange window.