Telescopes Canada Free Shipping Policy

1. Eligibility

Telescopes Canada offers free standard shipping on orders with eligible products totaling $500 CAD or more (before taxes and fees) to Canadian addresses.
Free shipping is applied automatically at checkout when all eligibility conditions below are met. No coupon code is required.

2. Eligibility Requirements

  • Eligible products in the cart total $500 CAD or more before taxes and fees. Excluded products do not count toward this eligible subtotal.
  • Shipping destination within Canada (domestic orders only)
  • Items in the order are eligible for free shipping (see exclusions below)

3. Products Excluded from Free Shipping

Certain products cannot be included in the free shipping program due to their size, weight, handling requirements, or low margin. Eligible products clearly marked on their product pages.  Products without the Free Shipping emblem are not eligible.

All products designated as oversized are excluded from free shipping, regardless of the order total.

Exclusions include, but are not limited to:

  • Large telescopes, optical tubes, large mounts and other products that require oversized or freight-class shipping
  • Heavy or bulky packages where courier surcharges apply
  • Multi-box products where combined dimensional weight results in courier fees that exceed normal thresholds
  • Products where the shipping cost would unreasonably exceed the standard rate due to other shipping factors
  • If your order contains a mix of eligible and excluded products, free shipping will apply only to the eligible items. The excluded items will be quoted at their standard shipping rate.

4. Remote and Northern Locations

Free shipping covers standard domestic Canadian delivery. However, certain postal codes in northern, remote, or rural areas attract mandatory courier surcharges that fall outside standard rate calculations. These include, but are not limited to:

  • Yukon (YT), Northwest Territories (NT), and Nunavut (NU)
  • Remote rural postal codes in any province designated as extended delivery areas by UPS, FedEx, or Canada Post
  •  Certain locations on Vancouver Island, Haida Gwaii, and other coastal or island communities

Important — Remote Location Surcharges
If your order qualifies for free shipping but your delivery address falls within a courier-designated remote zone, we will contact you before shipping to advise of any additional surcharge. In most cases we will cover a portion of the cost and ask you to cover the remainder. We will never ship without your approval if an additional charge applies.

5. Courier Selection

Telescopes Canada selects the courier and service level for free shipping orders at our discretion. We choose the most appropriate courier based on package size, weight, and destination. Our primary carriers are UPS and FedEx for larger items, and Canada Post for smaller packages and Post Office Boxes.
If you have a courier preference, please let us know at the time of ordering. We will accommodate requests where possible, but if your preferred courier rate exceeds our standard rate for that shipment, the difference may be charged to you if you wish to proceed with this carrier.

6. Signature on Delivery

Orders valued at $1,000 CAD or higher automatically ship with Signature Required, including free-shipping orders. For orders below $1,000 CAD, customers may add Signature Required at checkout for $5 CAD. Carrier-imposed signature requirements cannot be removed. If you request removal of a store-selected signature requirement and the carrier permits removal, you accept responsibility, to the extent permitted by applicable law, for packages the carrier records as delivered. Any available insurance remains subject to its terms and exclusions. Contact us to arrange a pickup location or another delivery option if you cannot sign.

The first $100 CAD of shipment value is covered. Additional shipping insurance is optional and may be added at checkout. Telescopes Canada does not automatically insure the full value of every shipment. Coverage and claim payment are subject to the applicable carrier or insurance terms, exclusions, and claim approval.

To the fullest extent permitted by applicable law, risk of loss or damage in transit passes to the customer when the shipment is handed to the courier. Telescopes Canada does not assume transit risk after courier pickup. We will assist with carrier or insurance claims, but assistance is not a guarantee of reimbursement or replacement. This allocation does not exclude liability for Telescopes Canada’s own acts or omissions, or rights and obligations that cannot be excluded under applicable law.

7. Standard Shipping Rates 

For orders under $500, or for orders containing excluded products, shipping is charged at our cost. Rates are calculated at checkout based on the package dimensions, weight, and your delivery address.
Rates are determined by the couriers using dimensional weight (the greater of actual weight and volume-based weight), which reflects how couriers price large or bulky items. A small product in a large box may cost more to ship than its physical weight suggests. We do our best to keep shipping costs as low as possible.

8. Requesting a Shipping Quote

Shipping cost will be shown on the checkout page if you add the items to your cart.  This can be viewed without proceeding to a purchase.  If you have additional questions regarding shipping your order, please contact us at:
•    support@telescopescanada.ca
•    (289) 428-1334
•    Live chat at www.telescopescanada.ca

9. International Shipping

We currently ship to the United States and most international destinations. International orders do not qualify for free shipping. Shipping costs for international orders are calculated at checkout, along with any duties, tariffs and other fees through the Zonos service.

Important — Import Duties and Taxes
All import duties, customs fees, brokerage charges, and taxes levied by the destination country for international shipments are included and itemized in our shipping rates and will be collected at checkout.  Zonos guarantees this amount, and will pay any difference to your local customs office if it is determined that an additional amount is owing.

10. Delivery Times

In-Stock Orders
Most complete, in-stock orders placed before 1:00 PM Eastern Time on business days ship the same day. Orders placed after the cutoff, on weekends or holidays, or containing backordered items may require additional processing time. Same-day dispatch is not guaranteed.
Estimated transit times from our Ontario warehouse, depending on courier service level chosen:

Region

Estimated Transit Time

Notes

Ontario & Quebec

1 – 3 business days

Generally 1 day for all service levels.

Manitoba & Saskatchewan

3 – 5 business days

—

Alberta & British Columbia

4 – 7 business days

Interior and Vancouver Island may take longer

Atlantic Provinces (NB, NS, PEI, NL)

3 – 6 business days

Newfoundland & Labrador may take longer

Northern Canada (YT, NT, NU)

5 – 10+ business days

Remote surcharges may apply — any additional charge is confirmed with you before shipment

 

Transit times are estimates provided by the courier as best effort and are not guaranteed. Delays due to weather, courier capacity, or customs (international) are outside our control.

11. Backordered or Out-of-Stock Items

If one or more items in your order are on backorder, your entire order will be held and shipped together once all items are available. You will receive an automated backorder notification email identifying which items are affected.
Typical restock times when an item is on backorder with our suppliers are 7 to 14 business days, though this varies by product and supplier. Please contact us if you would like to be updated with a more precise arrival date for specific products.

12. Split Shipments

If you would prefer to receive your in-stock items sooner, we can ship them ahead of your backordered items. Please be aware that splitting your order into multiple shipments will incur an additional shipping charge for the second parcel. Contact us at support@telescopescanada.ca, chat with us, or call (289) 428-1334 to arrange a split shipment.

13. Contact Information

Telescopes Canada
Email: support@telescopescanada.ca
Phone: (289) 428-1334
Address: Unit #5, 1 Rosetta Street, Georgetown, ON L7G 3P1
Website: https://telescopescanada.ca

14. Policy Updates

Telescopes Canada reserves the right to amend this policy at any time. The latest version is always available on our website and takes effect immediately upon publication.

 


Version: 02-November-2026

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law. Manufacturer warranty periods are separate from our 30-day return and exchange window.