Customer Service

💫 We're Here to Help!

Whether you're exploring the stars or just getting started, our team is here to support you every step of the way. Got a question about a product, need help with your order, or just want to say hello? We’d love to hear from you!

📬 How to Reach Us

• Email: support@telescopescanada.ca
• Live Chat: Available right on our website
• Phone: (289) 428-1334

We respond as quickly as possible—because your time matters.

📦 Damaged, Lost, or Stolen Orders?

If something goes wrong with your delivery, contact us right away. We’ll work with the courier to make it right.

🕒 Store Hours

We’re open and ready to assist during the following hours:

• Monday to Friday: 10:00 AM – 5:00 PM EST
• Saturday: 10:00 AM – 3:00 PM EST
• Sunday: Closed

Note: Technical support is limited on Saturdays. Holiday hours and special closures will be posted at the top of our website.

🚗 Curbside Pickup Location

You can pick up your order at our Georgetown location:
📍 Unit #5, 1 Rosetta Street (back of building complex)
Georgetown, Ontario L7G 3P1

Closest GPS address: 9 Caroline St, Georgetown
Click to See the Local Area Map - We're on the North-West corner of the building.