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STORE INFORMATION

Do you have a store?
We currently do not have a showroom at this time and only have an online presence.

Are you open?
We're open for business and shipping as usual.  Contactless pick-up option is available by appointment only.
 
Please Note: Delivery times can vary from posted dates. UPS/FedEx will provide faster delivery. CanadaPost is experiencing serious delays, especially packages routing through the Mississauga hub and out from the Toronto area.

What are your store hours?
We are open Mondays to Fridays from 10AM to 6PM EST and Saturdays from 10AM to 4PM EST.  Holidays may affect our business hours.

 

USER ACCOUNT

How do I create an account with your store?
You can go to this page to create an account - https://telescopescanada.ca/account/register. 
  
There is no field to enter my province in the shipping address when I order a product, what do I do?
Please send an email to support@telescopescanada.ca and we will be happy to help correct this.

 

 

PURCHASES

What does it mean when the item is "On Back Order"?
A Back Order is an order for the goods that cannot be filled at the current time due to a lack of available supply. The item may not be held in the supplier's available inventory but could still be in production, or the supplier may need to still manufacture more of the product. Back Order Items can only be ordered on our web site to ensure your place in line. We cannot take phone orders for Back Order Items.
 
The item I want to buy is "On Back Order", when can you get it back on stock?
We regularly update our website to add inventory as soon as we get them from our suppliers. The best way to get notified when we have them in stock again is if you sign up on the "Out of Stock!" notification part of the product page.
 
Why is my credit card, debit card or PayPal account charged when the item is back ordered?
Back Order items are very popular and sell out extremely quickly. For this reason, we have allowed customers to reserve these items by placing a Back OrderWhen you place an order for a Back Order Item, we process full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date.  You can cancel your order any time before it ships for a full refund.
 
When can I get my purchase that is currently Back Ordered?
We cannot guarantee a specific ship date. We will ship Back Order items as soon as we receive them in our warehouse. Orders are shipped on a first come first served basis. The best thing is to keep checking with us by emailing us at support@telescopescanada.ca.  
 
This year there have been massive impacts to the supply chains and transportation logistics around the world that have made it difficult and unpredictable for manufacturers, suppliers and retailers to have a good supply of stock and to predict when stock will be available.
  
If I order multiple items, will the in-stock items ship immediately?
No. In Stock Items ordered with Back Order Items will be held and all items will ship together. If you want in-stock items to ship immediately, you will need to place two orders. One for the in-stock items only and one for the Back Order Items.
 
Can I reserve an item?
Due to high demand and limited stock, we can only reserve your item availability for 24 hours.  Beyond that, you will have to place your order online at telescopescanada.ca
 
How can I cancel my order?
You can email us at support@telescopescanada.ca to process a cancellation of your order.  Refunds might take 2-3 business days before it gets reflected in your bank account.
 
Are you accepting returns?
 
When will my store pickup order be ready?
We will notify you via email once your order is ready. Curbside pickup is scheduled by appointment only.
 
Can you give me a discount?
As per our policies, we are not allowed to discount the products above the one present on our website website.
 
 

SHIPPING AND OTHER CHARGES

How much does it ship to my home address?
We provide different shipping options so it will be hard to give an estimate as there are also other factors involved like distance, package size and weight.  The best way to determine shipping costs would be to add the item to your cart, enter the shipping address and click "Check Out".  Once you continue to Shipping, it will calculate the cost for you without going through the actual purchase until you confirm your payment.  
 
Do I have to pay for Duties?
Any item mailed outside of Canada may be subject to the custom duties and taxes.  This is the responsibility of the buyer to pay the amount based on your home country's import regulation and product's country of origin.  Telescopes Canada does not charge custom duties and fees.

 

PAYBRIGHT

What is PayBright?
This new payment method lets you pay for large purchases in installments.  Just choose PayBright on the payment method screen while checking out.
 
Am I eligible for PayBright purchases?

You have to submit an online application to pre-qualify and determine your spending limit.  The "Prequalify Now" link can be found when you view your cart and it is located under the Subtotal.  Prequalifying shows you a preview of how much you could spend if you were to purchase with a PayBright payment plan.

Why don't I see PayBright as a payment option at checkout? 
The link will only show if you have a subtotal of $1000 or more in your Cart.  Here are some restrictions regarding PayBright financing - https://help.paybright.com/hc/en-us/articles/360051029934-Why-don-t-I-see-PayBright-as-a-payment-option-at-checkout-
  
Why haven't you shipped my products yet?
If your order is not on Back Order and you paid via PayBright, your items are put on hold for 48 hours as per PayBright policy.  Please check back with us again in 48 hours if you haven't received the shipment notification email then.
 
When is my payment due?
For questions related to billing and payment, please check out this link - https://help.paybright.com/hc/en-us/categories/360002474293-Payments-Billing

Need to contact PayBright Customer Support?
  • For other questions related to PayBright, please use this link to contact their customer service - https://help.paybright.com/hc/en-us/categories/360002462274-Contact-PayBright
  • You can also go to their Help Link here - https://help.paybright.com/hc/en-us for FAQs

     

    TECHNICAL RESOURCES

    Where can I find resources on product and other materials?
    You can find links to products and other references on this page - https://telescopescanada.ca/pages/help-items