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One of two things could potentially be happening here:

1) Your smartphone's camera may not be well aligned to the telescope. This could be due to user error in the camera alignment process, or it could be due to the smartphone being bumped or otherwise shifted in the StarSense dock. To correct this, exit StarSense mode by pressing the StarSense icon button, then press the StarSense icon again to re-enter StarSense mode.

Next, select "Need Alignment" from the pop-up window, and go through the camera alignment process again. Be sure that whatever object you choose for alignment is centered in the telescope's eyepiece. Then, in the camera view, carefully drag the crosshairs onto the same object.

If you are unsure how to align the camera, tap the Menu icon button and turn on the Camera Setup Assistant. Now, when you go through the camera alignment screens, there will be information and videos to walk you through the process.

2) The object may be in the telescope's eyepiece, but it could be too dim to see. This is more likely when observing faint deep sky objects from light polluted or moonlit skies. In this case, we recommend going to darker skies or waiting until a New Moon to get a better view.

The objects listed in Tonight's Best under the Star icon button will all be marked as either "CITY VIEWABLE" or "DARK SKY VIEWABLE." Do not expect to be able to see any objects labeled "DARK SKY VIEWABLE" from light polluted or moonlit skies.

There are three screws that adjust the tensioning for each axis of motion of the holder on the StarSense dock. Tighten these screws with a small Phillips screwdriver until the holder does not slip. Do not overtighten these screws or the adjustment knobs will become difficult to turn.

We recommend removing your smartphone from the dock and removing the dock from the telescope before making these adjustments.

- To adjust the Y-axis tensioning, first turn the X-axis adjustment knob counterclockwise as far as it will go. This moves the holder to the far right and better exposes the three screws needing adjustment. Then, tighten the three Y-axis tensioning screws shown in the image below.


- To adjust the X-axis tensioning, adjust the three X-axis tensioning screws shown in the images below. You'll need to turn the X-axis adjustment knob clockwise as far as it will go to move the smartphone holder all the way to the left to access all three of the adjustment screws.

Yes, this is OK. Some of today's smartphone cameras have exceptionally wide fields that will not fit entirely within the StarSense dock's mirror. However, this does not affect performance of the StarSense Explorer because the camera can still see plenty of sky to determine its current pointing position.

When the bullseye does not change from color red, the smartphone camera is not successfully "sensing" the sky and is not able to determine its pointing position. There are several possible reasons for this:

- The sky may be too cloudy or hazy. Unfortunately, there's not much that can be done about this beyond waiting for a clearer night to observe. As general rule, if you can't see many stars with your eyes, then conditions will likely not permit the camera to "see" enough stars, either.
- It may not be dark enough out. You'll need to wait at least an hour after sunset for StarSense Explorer to be able to "see" enough stars to find its position. If you can't see many stars with your eyes, it is not dark enough yet.
-There may be a bright light source, like a streetlight, shining into the StarSense dock's mirror. To combat this, move to an area that is shielded from nearby lighting sources.
- There may be something in the camera's field of view that is affecting the phone's ability to "sense" stars, such as power lines, trees, or the edge of a building. Try moving to an area with a clearer view of the night sky, without interference from anything on land.
- The Moon may be very bright in the night sky. The Moon's big, bright disc can blind StarSense Explorer so that it cannot locate objects near the Moon. To see if this is the problem, try selecting another object to view in a different part of the night sky. Also, keep in mind that any deep-sky objects will appear washed out when the Moon is bright in the night sky. The best nights to observe are when the Moon is in or near the New Moon phase.
- The camera may not be properly centered over the StarSense dock. If it is not properly centered, the dock will block the camera's view, preventing StarSense Explorer from "sensing" enough stars. Fix this by exiting StarSense mode and pressing the StarSense icon button. Then press the StarSense icon again to re-enter StarSense mode. Select "Needs Alignment" from the pop-up window and go through the camera alignment process again. Use the X-Y knobs on the StarSense dock to precisely center the smartphone camera over the dock's mirror.
- The smartphone's camera may be picking up getting stray reflections off the back of your phone. This can occur with smartphones or smartphone cases with reflective, shiny metallic, or mirrored backings. Stray light near the observing site reflects off the back of the phone, into the mirror, and then into the camera. If this occurs, try placing the phone in a non-reflective case and be sure there are no nearby light sources that can reflect off the back of the smartphone.
- There may be dew on the StarSense dock's mirror. When the ambient outside temperature is close to the dew point for your location, dew may start to form on the mirror, preventing the smartphone's camera from seeing the sky. If this occurs, gently wipe the mirror surface with a clean tissue (without lotion!) or a soft cleaning cloth until the mirror is dry and free of dew. The reflective surface is on the underside of the mirror glass, so you cannot damage the reflective coatings from wiping or cleaning the mirror. Under heavy dew conditions, you may need to do this several times during an observing session.

Yes. Press the orange rectangle with the selected object's name in it at the bottom of the screen. The Object Info pages for the selected object will appear.

This is due to the rotation of the Earth. To compensate for this, you'll need to periodically move the telescope very slightly to follow the object and keep it centered in the telescope.

The StarSense Explorer app will show the bullseye slowly drifting over time, until the bullseye is no longer on the object and is no longer color green. Simply move the telescope to re-center the bullseye on the object, wait until the bullseye turns green again, and the object will once again appear in the eyepiece's field of view.

The StarSense Explorer app only works with StarSense Explorer telescopes, as the app requires both the StarSense dock and the unlock code. The app is intended to curate and guide your astronomical observing experience with StarSense Explorer telescopes, which includes using StarSense technology to "sense" the stars and guide you to selected objects.

SkyPortal is a general-purpose astronomy app for observers of all skill levels, with or without a telescope. It is a free download and works great as a stand-alone planetarium app to explore and learn about the night sky.

SkyPortal can also be used to control Celestron computerized telescopes with Celestron's SkyPortal WiFi module, or built-in WiFi functionality. When used with a computerized telescope, a device running the SkyPortal app replaces the telescope's hand control.

The smartphone's camera may be picking up getting stray reflections off the back of your phone. This can occur with smartphones or smartphone cases with reflective, shiny metallic, or mirrored backings. Stray light near the observing site reflects off the back of the phone, into the mirror, and then into the camera. If this occurs, try placing the phone in a non-reflective case and be sure there are no nearby light sources that can reflect off the back of the smartphone.

This is a known issue with the gyro/accelerometer sensor in the iPhone 6. It is reporting slight motion of the telescope when, in fact, the telescope is not moving. The bullseye will correct its position onscreen after the next successful plate solve, so the drifting should not prevent the app from successfully locating objects. We have seen this "gyro drift" issue sporadically in some Android smartphones, too.

The images captured by your smartphone that StarSense Explorer uses to determine its current pointing position are not "astroimages" in the traditional sense. Mostly, they look like somewhat noisy black screens with white dots (stars) visible within the frame. They are not pretty pictures by any means! You will not be able to see any deep sky objects in these images, and planets will just appear like slightly bigger white dots. The Moon will be a big, overexposed blob! Even so, StarSense Explorer can pull out enough astrometric data from the image to determine where the telescope is pointing.

For example, here is a typical image from StarSense Explorer when used with an iPhone X:

It is possible to access these images by selecting "Save Images & Logs" from the Menu icon at the bottom left of the main screen before using StarSense Explorer. The app will then save the images it captures and they can be accessed later. We have provided access to the images so that they can be used for troubleshooting purposes. If you are having problems finding astronomical objects in the night sky using StarSense Explorer, these image and log files can help the Celestron Tech Support Team diagnose the issue. We recommend turning on "Save Images & Logs" only if you are having problems with StarSense Explorer and need to troubleshoot. Otherwise, the images will fill up the memory storage on your smartphone. To retrieve the image and log files, follow the steps below.

Retrieving Images & Logs – Android

Turn on "Save Images & Logs" from the Menu as described above. After you use StarSense Explorer at night, there will be images and log files stored on your phone. Accessing them requires connecting your smartphone to a computer. To retrieve the files:

1) Connect your Android smartphone to a computer with the appropriate USB cable.
2) Open the File Explorer on your computer, and the smartphone should appear.

3) Select the device, then select "Phone", then select "Pictures", then "StarSense Explorer"
4) Select all the files shown in the "StarSense Explorer" folder and copy them to a folder on your computer.

Retrieving Images & Logs - iOS

Turn on "Save Images & Logs" from the Menu as described above. After you use StarSense Explorer at night, there will be images and log files stored on your phone. Accessing them requires connecting your iPhone to a computer that has iTunes. Follow these steps to retrieve the files:

1) Connect your iPhone to a computer with a USB Lightning cable.
2) Open iTunes on your computer.
3) Click the smartphone icon on the upper left side of screen.


4) Select all the files shown in the "StarSense Documents" section and copy them to a folder on your computer.

If you examine the images, it may be easy to determine what is going wrong. Here are some examples:
- Camera not centered over StarSense dock's mirror:

- Building in field of view:

-Trees in field of view:

-Power Lines in field of view:

-Clouds in field of view:

-Bright Moon in field of view:

-Moon and Haze in field of view:

-Bright lights and reflection in field of view:

First, turn your smartphone's screen brightness all the way down. If it is still too bright, turn on Night Vision mode, which is accessed from the Menu icon. This causes the app to emit red light only, which won't affect your eyes' ability to dark adapt.

The Tonight's Best list highlights the objects that are visible now. So, if you look at the list during the day, some of the objects listed may move below the horizon later in the evening. Take note of the set times for the objects in the list; this information can be found to the right of the object listing on the Tonight's Best page.

The StarPointer is included for several reasons. First, it helps facilitate camera alignment. During the alignment procedure, you must first center an object in the telescope's low-power eyepiece. The StarPointer, once aligned to the telescope itself, makes it easy to do this. If you are proficient at pointing the telescope without use of a finderscope, then you may find that you do not need to use the StarPointer during camera alignment.

In addition, the StarPointer works well for pointing the telescope during daytime terrestrial use of the StarSense Explorer. It also is a handy at night, in case your smartphone battery should become drained or you choose not to use the smartphone functionality.

No. StarSense Explorer cannot find astronomical objects during the day. The daytime sky is much too bright for StarSense technology to work.

No. StarSense Explorer only shows the sky as it currently appears. This is to avoid any confusion when using the app to find objects in the night sky, as the date and time needs to be current for StarSense Explorer to work. The app automatically obtains the current date and time information from your smartphone.

SkyPortal, the free planetarium app from Celestron, does have the ability to change the date and time to display how the sky would look in the past or in the future. If this is a feature you would like to use for planning or exploration purposes, we recommend downloading SkyPortal.

When the app is first opened, it will ask you if StarSense Explorer can access the smartphone's location services. If you answer yes, then the smartphone will automatically use your current location whenever it is used. If you answer no, then the location must be manually set using one of the Location options. (NOTE: You cannot use the "Choose Location from Map" option unless your smartphone can connect to the internet.) Keep in mind that if you select a location far away from your current location, StarSense Explorer will not work.

No. A tablet is too big to fit into the StarSense dock.

Each unlock code can unlock up to 5 different devices. This will allow you to use the StarSense Explorer app on several smartphones and unlock the app if you upgrade to a new smartphone.