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About Us

Telescopes Canada is one of the largest online retailers of telescopes & accessories in Canada. We work hard to give our customers the best possible experience, both pre and post sale, and have fun doing it. 

About You

You’re well versed in telescope and astrophotography equipment. You are inspired by the night sky and motivated to introduce as many people as humanly possible to it!

The chemistry amongst our team is tremendous! You must be an optimist, laid back, empathetic, and motivated to improve and be challenged continually! You must work relentlessly to support our customers and resolve their astronomy gear related technical questions.

We look for individuals that have a strong work ethic, communication skills (both oral and written), organizational skills, and the ability to promote our brand. We look for self-starters with strong problem-solving skills and an analytical mind. Most importantly, we look for great people who have fun and enjoy their work! 

Summary of Primary Functions

As a member of our support team you will play a critical role in delivering an exceptional level of customer service. You will achieve this through consultative communication with the customer and offering unbiased product recommendations and solutions that fulfill their astronomy needs.  Our top priority is ensuring our customers is pleased with their experience and purchases and are enabled to succeed in their astronomy journey. 

Essential Duties & Responsibilities

As part of the Product Advisor Support team, your role will be to respond to all forms of inbound customer communication. Duties include, but are not limited to, phone, email, chat, and the occasional trade show. Below is a breakdown of the different forms of inbound customer communication. 

Phone Support

  • General technical support questions
  • visual and astrophotography technical support
  • Sales (order assistance and entry)
  • Return assistance 

Email & Live Chat Support

  • Respond to general technical support questions
  • Provide customers with visual and astrophotography technical support 

Product Testing & Evaluation

  • Test products under the night sky
  • Provide detailed feedback & brief our team on your experience
  • Create documentation 

 In addition to the above, you may be asked to support other departments based on workload, special tasks, or company initiatives. The responsibilities for those tasks will be laid out by your direct manager. 

Qualifications

  • Knowledge and understanding of the latest telescope astrophotography equipment and observing/imaging techniques
  • Strong computer skills & typing skills
  • Comfortable with online applications
  • Ability to type 40 words per minute accurately
  • Exhibit strong interpersonal skills and a desire to help amateur astronomers improve their experience under the night sky
  • Demonstrate the ability to stay organized in a fast-paced work environment
  • Display the ability to communicate via email professionally with few errors
  • Analytical mindset 

Hours

Full Time - Monday - Friday 

On-site work is preferred but remote is a possibility (Georgetown, Ontario)

Salary

Dependent on experience level 

To Apply

Send your resume and cover letter to support@telescopescanada.ca. We look forward to hearing from you!