About Us

Telescopes Canada is the largest online retailer of telescopes & accessories in Canada. We work hard to provide our customers with the best possible experience, both pre- and post sale, and have fun doing it!  We're astronomy hobbyists ourselves and share our customers passion.

About You

You’re well versed with a variety of telescopes and astrophotography equipment, with experience in both visual astronomy and astrophotography. You're inspired by the night sky and motivated to introduce to it to people and share your knowledge.

The chemistry amongst our team is tremendous! You must be an optimist, laid back, empathetic, motivated to continually learn and enjoy being challenged! We work relentlessly to support our customers and resolve their astronomy technical and non-technical questions.

We look for individuals who have a strong work ethic, excellent communication and customer service skills (both oral and written), organizational skills and the ability to promote and continue to improve our brand. We are self-starters with strong problem-solving skills and analytical minds. Most importantly, we look for great people who have fun and enjoy their work!

Summary of Primary Functions

As a member of our support team you will play a critical role in delivering an exceptional level of customer service. You will achieve this through consultative communication with the customer and offering unbiased product recommendations and solutions that fulfill their astronomy needs.  Our top priority is ensuring our customers are pleased with their experience and purchases and are enabled to succeed in their astronomy journey, whether they are beginners or seasoned sleep-deprived astronomy addicts.

Essential Duties & Responsibilities

As part of the Technical Support team, your role will be to respond to all forms of inbound customer communication. Duties include, but are not limited to, phone, E-mail, chat conversations, assessment of product returns, and the occasional trade show to scout and learn about new products. Below is a breakdown of the different forms of inbound customer communications. 

Phone Support

  • General technical support and questions
  • Visual and astrophotography technical support
  • Sales (order assistance and entry)
  • Returns assistance and processing

Email & Live Chat Support

  • Respond to general technical support questions
  • Provide customers with visual and astrophotography technical support 

Product Testing & Evaluation

  • Test and review products
  • Provide detailed feedback & brief our team on your experience
  • Create processes and project documentation where required

In addition to the above, you may be asked to support other departments based on workload, special tasks, or company initiatives. The responsibilities for those tasks will be laid out by your direct manager.


  • Deep knowledge and understanding of telescope astrophotography equipment and observing/imaging techniques, with continuous learning of new hardware and software
  • Strong computer & typing skills
  • Comfortable with online applications
  • Ability to type 40 words per minute accurately
  • Exhibit strong interpersonal skills and a desire to help amateur astronomers improve their experience under the night sky
  • Demonstrate the ability to stay organized in a fast-paced work environment
  • Display the ability to communicate via email professionally with few errors
  • Analytical mindset 


Full Time - Monday - Friday (Occasional Saturdays)

On-site (Georgetown, Ontario)


Dependent on experience level 

To Apply

Send your resume and cover letter to support@telescopescanada.ca. We look forward to hearing from you!


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